Designing questions

• GOV.UK, “Structuring forms”
• Ashley Peacock, “Designing accessible security questions: a trauma-informed approach” (2023)
• GOV.UK, “Names.”
• UX Movement, “Why your form only needs one name field” (2017)
• CBC News, “Why Indian immigrants' 1st names sometimes end up as XXX on Canadian passports” (2022)
• CBC News, “Heiltsuk woman unable to restore Indigenous surname on ID because system can't handle its spelling” (2021)
• Fibria Novytasari, “I do not have a last name” (published on LinkedIn,) (September 2024)
• Helen Lawson, “The importance of empathetic language, voice and tone” The Content Strategy Podcast, episode 36 (2021)